After completing your purchase, keep an eye on the email sent to the address you used when placing your order. Your tracking number will be included in that email. Typically, the tracking email is sent within 2 to 3 days after the purchase date.

If you haven’t received it yet, don’t worry — it should arrive soon, allowing you to track your order via the carrier or directly on our website.

If you experience any issues or delays, please contact our customer service.

Tip: Don’t forget to also check your spam or junk folder, as the email may have been filtered there.

To track your order, visit our tracking page and enter your tracking code or order number together with the email address used at the time of purchase.

If you prefer to view all your orders and their status, simply log in to your customer account using your registered email address.

All products come with a delivery guarantee, ensuring that you receive your order in perfect condition.

In addition, we offer a 7-day satisfaction guarantee starting from the date of receipt. If for any reason you are not satisfied, you may request a refund, which will be processed using the same payment method used for the purchase.

If you want to make a change to your order, please contact us as soon as possible. If the order has already been shipped, it is unfortunately no longer possible to make changes.

Don’t worry — our team is always available to answer your questions and ensure your shopping experience is as good as possible.