Return and Refund Policy – Lap Lager

Last updated: August 21, 2026

We want you to be satisfied with your purchase from Lap Lager.

This policy explains how returns, refunds, and exchanges are handled.

1. Return Period

You may request a return within 30 days of receiving your order, unless applicable consumer protection laws specify a different period.

The return period begins on the day the customer or a person designated by them receives the products.

2. Conditions for a Return

For products to be eligible for a return, they must generally:

• Be unused

• Be in their original condition

• Be returned in the original packaging where reasonably possible

• Include the order information or proof of purchase

Certain products may be excluded from the right of return, provided this is permitted under applicable law, such as products that cannot be returned for hygiene or other legal reasons after being opened or used.

3. How to Request a Return

Before returning a product, please contact us at:

kontaktlaplager@gmail.com

Please provide the following information:

• Your order number

• Your full name

• The product you wish to return

• The reason for the return, if applicable

We will provide you with the necessary instructions for the return.

Please do not send products to an address that has not been confirmed by our customer service.

4. Return Costs

For voluntary returns due to a change of mind, the return costs may be borne by the customer unless otherwise stated at the time of purchase or provided for by applicable law.

If the product is defective, damaged, incorrectly delivered, or if a statutory claim exists, Lap Lager will handle the case in accordance with applicable legal provisions.

5. Refunds

Once the returned product has been received and inspected, we will initiate the appropriate refund.

Approved refunds are generally issued using the payment method used for the original purchase.

Depending on the payment service provider, it may take several additional business days for the refund amount to appear on your account.

6. Refund Amount

If a refund is approved, the refund amount will depend on the specific circumstances of the return and the applicable legal provisions.

Original shipping costs may be refundable if required by applicable law.

7. Damaged or Incorrect Items

If you receive an incorrect, faulty, or damaged item, please contact us at:

kontaktlaplager@gmail.com

Please provide your order number and, if possible, attach photos of the product and its packaging.

We will review the situation and offer an appropriate solution. Depending on the circumstances and applicable law, this may include a replacement, repair, or refund.

8. Exchanges

If you would like to receive a different size, color, or product, please contact us before returning the item.

An exchange may be possible subject to stock availability.

9. Non-Returnable Items

To the extent permitted by applicable law, certain products may be excluded from return due to their nature or condition, in particular personalized, modified, used, or products no longer suitable for resale.

Statutory consumer rights remain unaffected.

10. Consumer Rights

Nothing in this policy affects mandatory consumer rights that cannot be excluded or limited by law.

11. Contact

If you have any questions regarding returns and refunds, please contact us:

Lap Lager
Email: kontaktlaplager@gmail.com